Submit a request – Ometria's Agentic Intelligence Layer

Your email address

Ometria account name

Please select your query type and area of the platform

Please enter the campaign name(optional)

Please enter the URL for the campaign(optional)

Please enter your coupon pools name(optional)

Please enter your segments name(optional)

Please enter the URL for your template(optional)

Please enter your Magento version (if known)(optional)

Please enter the Ometria extension version installed (if known)(optional)

Please select if this issue is impacting single or multiple users

Please enter your custom event ID(optional)

Please enter your custom forms name(optional)

Please enter the ID/name of the segment to link to the custom form(optional)

Please select if this form should have Double Opt In enabled

SSO Name

A name for your SSO connection that clearly identifies you, e.g. Brand Name SSO

SSO Authentication URL

The URL from your Identity Provider for initiating authentications.

SSO Domain

An alphanumeric string used to identify your identity provider during the authentication process and to trigger the authentication journey.

SSO Signing Certificate

The cryptographic key used by your Identity Provider for signing messages and guaranteeing their origin and integrity.

Subject

Description

Please be as specific as possible. Include additional details such as the steps you’ve taken to troubleshoot, the date(s) you’ve noticed the issue, links to any campaigns, etc.

Priority

Select your ticket priority: Urgent - System down or immediate revenue loss; High - Issue with a major function in the application; Normal - General support request; Low - Assistance request

Attachments(optional)

Add file or drop files here